My package was late due to UPS. When I did receive the scales I opened the box and one little paper booklet to give me a few instructions. For one thing, the scales are shipped in a box with a foam sheet for protection. Also, the scales have a blue plastic cover that is to be taken off before use. It is for protection during shipment too. It took me and my son to work on pulling the plastic off. The plastic is hard to pull off and it will break very easily then you have to start again. After the plastic is off the scales have adhesive marks in several places over the entire scale. The company should be ashamed of selling a product with all the work involved. I think they should be paying the customer for the aggravation. If I had known beforehand I never would have ordered the scales. I don't know if the scales work or not. I just finished getting the blue plastic off last night. Just beware!!