Return & Refund Policy

Return Policy

Welcome to our site return policy, our site products all is free return 30 days for some reason! Below is our return rules specification.

 

Claim

Our site return policy is just suited for our official site product warranty 1 year, but the other site which sells our brand Vevor product is not our responsibility

 

Support free Return reason:

 

  1. Arrived damage

If your product is damaged on the way, it's our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.

 

  1. Missing part

If your product parts detective or missing, we can send you the replacement parts for you or partially refund you firstly, if your product's parts are infecting your product function. You can't repair it by yourself or the local technique person, and we will consider replacing a new item with you.

 

  1. Wrong item sent

If you received our product is not the same as the product listing; apparently, you can send the product photos to us; we will make the return for you.

 

  1. Doesn't work or defective

 

  • When you received the product is not work, you can ask our customer service for the problem; we will give you the related technical reply; if it does still not work, you can ask for a return.
  • When you received the product is defective, you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.

 

 Not support the free return:

 

  1. Arrived too late
  • If you wait the product for a long time, and you don’twant it, we apologize for you that the situation occurred. Due to our products are heavy ones, so the processing delivery time is more than the light package.

 

  • If the product is out of stock and you received it too late, we can make some compensation for you, such as reward you the coupon code or a few partial refunds.

 

  1. Don't want it

If you have already received the item but changed your mind and don't want it anymore. Order it by mistake, change mind, or the price has changed; you can not return and refund.

 

  1. Doesn't match the description

If you received the item not same as the product description or image, you can feedback to us. Based on the specific reason, we will decide whether the return freight fee.

 

  1. Doesn't seem authentic

As a premium brand operating for 5 years, our products are all new, and you can also search for them on other platforms.

 

  1. Without manual or Non-standard manual

When you received the defective product, you can first contact our customer service by email; we will send you the word or video installation operation manual.

  1. Doesn't fit

If the size of the product you received is not fit, due to reason caused by us, you can first contact us to provide a suitable solution.

Not Support Return Reason:

  • Item was polluted in the wrong way, and we have no obligation for it.
  • Item was damaged in the usage through caused by mistake, and we have no responsibility for it.

 

How to return the original product?

  1. Pickup No return Label

When you ask for the return, our customer servicer notifies you that we will pick up the original item. You can reply to us the schedule pickup time; if you don't respond to it, then wait 1-2 days we will give you schedule time.

  1. Standard Logistic return

First, we will send you the return label, the return time determine by you, you can negotiate the FedExpress company.

 How about after return items?

  1. If you want to resend it, after you start delivering the original item, you can notify us to send you the new item.
  2. If you want to refund it, after the original product has arrived at our warehouse, you can notify us full refund you.

     How do you get the return place?

         You can contact our email get the place: service@vevor.com

     

    Refund policy

    Every single product is backed by a 12-months warranty and a 30-day return policy from the date of purchase. Exceptional circumstances will be listed clearly in the listing.

    If you need to return a product and get a refund, please contact us for a free shipping label and ship it back to us.

     

    Satisfying Guarantee for Every Purchase

    Dear customer, If for any reason you are not satisfied with an item purchased from Vevor, please contact us before applying for a return or refund. A prompt exchange should be issued within 30 days of delivery in original packaging and with proof of purchase from Vevor.

     

    Please do check everything carefully after you received the parcel, any the damage except DOA (Dead-On-Arrival) would not be covered if it's related to artificial damage. If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or video to show the problem.

     

    1. All returns must be pre-approved. Unauthorized returns will not be accepted.
    2. Check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
    3. The same warranty is provided for replaced products as the returned ones.

     

    If you are shipping the product

    1. Carefully pack the item(s) in the original package.
    2. Stick the shipping label we offered on the outer
    3. The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition.
    4. For assistance on return, please send a message to service@vevor.com.
    5. You should ship the item back to our warehouse, and you must choose the right warehouse. If you don't know the correct warehouse, please contact us. 

     

    How long you will receive the refund money?

    1. If you paid the credit card, after you receive the refund email, you will receive the refund money 3-15 days(according to the customer owner credit card company transtering time).
    2. If you paid Paypal, after you receive the refund email, you will receive the refund money on time.
    3. Our shop doesn't charge the processing fee.

    Notice:

    Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. If you have any question you can contact our phone:

     

    Note: All explaining authorization belongs to us. If you have any problem, please don't hesitate to contact us!