The plan covers accidental damage (such as dropping, cracking or spilling liquid on Your Covered Products) from the
day you purchased the plan. The plan also covers mechanical and electrical breakdowns or malformations to Your
Covered Product that occurs after the manufacturer's warranty has expired.

Xcotton offer 3 Product Protection Plan one 1 year/2 year/3 year. The coverage term of Accidental Damage
Protection and Power Surge Protection is the term indicated on the receipt for your protection plan plus one year
manufacturer's warranty. The coverage term of Extended Failure protection is the term indicated on the receipt for
your protection plan.

There is no fees or deductibles that you need to pay out of pocket. All covered claims are indemnified by the Plan.

You may cancel your Plan and subject to a refund. Amount of your refund will be depending on a number of factors. If
your order is canceled prior to delivery, we will issue a full refund. If you have received the product and put it in use for
a period of time, depending of the duration since purchase, we will issue a pro-rata refund, and minus any claims that
have been paid out.

It depends on the damage, we may elect to replace the product in its entirety or the parts that were damaged. You
can file a claim by log onto the Resolution Center that the link is on the Confirmation email. Follow the instructions
and it will guide you step by step to provide the claim supporting information. Our Fulfillment Specialist will review the
information provided and ensure a quick resolution within 48 hours. Claims in relation to Accidental Damage must be
submitted to Us within 10 working days of the incident. In respect of Accidental Damage, Our liability is for any one (1)
Valid Claim shall in no event exceed the purchase price of the Product.

This protection plan covers mechanical and electrical failures due to normal use after the manufacturer's warranty
expires. This protection plan also covers accidental damage from handling such as drops and spills for portable
products from Date of Purchase. However, it does not cover any liability or damage to property, or injury or death
arising out of the use of the product.

1.Hardware failure
2.Inner machinery failure
3.Mechanical or electrical breakdown
4.Defects in workmanship
5.Defects from normal wear and tear
6.Drops
7.Spills
8.Cracked screen
9.Power surge

1.Gross negligence of any kind.
2.Liability to anyone other than the Insured or Service Contract Holder, as the case may be.
3.Pre-existing damage that occurred prior to the Protection Plan effective date.
4.Normal wear and tear to the exterior and interior of the Product cosmetic parts.
5.Damage proven to be caused by neglect, abuse, misuse, theft, sand, corrosion, water damage, excessive heat,
acts of God, commercial usage, inadequate or improper voltage or current (fluctuation of electrical power, lightning,
static electricity), unauthorized modification, improper environment (including lack of proper temperature or
humidity).
6.Unauthorized modifications made to the Product and/or problems/defects arising from such unauthorized
modifications; altered serial numbers; failure to follow manufacturers' instructions on installation, operation or
maintenance; repairs performed by non-authorized repairer; any items not affecting the function of the Product;
image burn.
7.Using the wrong voltage output which caused electrical damage to the Product
8.Repair, replacement or maintenance of items that have been subject to normal wear and tear. Failure to follow
manufacturer's recommended instructions for installation, operation, routine care maintenance, inspection, cleaning,
external adjustments etc. including problems cause by a device that is not the Product, including
equipment/accessories that are not OEM, whether or not purchased at the same time as the Product.
9.Commercial use (multi-user organizations), public rental or, use for profit.
10.Losses that do not occur within the Period of Protection.