All products on our official website come with a 12-month warranty. If you purchase a product that has a problem within one year, we will be responsible for you.

This is normal; the ice maker will function properly even without a filter. If this answer does not resolve your issue, please contact us again for assistance.

This is air cool.

This model is designed for gravity-fed drainage and does not come with a built-in electric drain pump. While it is technically possible to install a third-party external condensate/drain pump, doing so requires proper professional plumbing installation to ensure the pump matches the drainage capacity of the unit. Please note that unauthorized modifications to the internal drainage system may void your warranty. We recommend using a gravity drain whenever possible.

The split-type machine head does not have a drain pump, and the accompanying ice storage bucket also uses gravity drainage without a drain pump.