Arrived in a beat up box. Directions totally worthless. Took an hour of measuring & drilling as holes were misaligned. Bolts did not fit the hangers & had to ho buy 4 bolts 1/2” longer to attach the hangers. Bags were torn & parts loose in the torn box. Assembly to two hours due to the drilling & worthless directions. Nice rack but way too much of a hassle.
Customer Service Reply:
Dear customer,
We are sorry to hear that you had an unpleasant shopping experience.
If you have any problems with the products you purchased, you can contact the after-sales personnel on our website.
Do not hesitate to contact us if you have any further questions.
Best regards,
Louise