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VEVOR Commercial Ice Maker Machine, 400LBS/24H Ice-Making Machine with 300LBS Large Storage Bin, Auto Self-Cleaning Ice Maker with Touchscreen for Bar Cafe Restaurant Business Commercial

Customer Reviews for VEVOR Commercial Ice Maker Machine, 400LBS/24H Ice-Making Machine with 300LBS Large Storage Bin, Auto Self-Cleaning Ice Maker with Touchscreen for Bar Cafe Restaurant Business Commercial

Customer Reviews

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91 Reviews
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91 reviews
jim jim
buyer
It seems to work well after getting repair parts sent to me. The LCD screen did not work when received and had to be replaced. Support was good but it took forever and many emails to determine and get the part. Almost two months.
0 people found this helpful
Joe Thomas Joe Thomas
Mr
Bin door could be better quality, flimsy and needs to be insulated. Better seal on the bin door also. Instruction manual does not have enough information, could be better written and instruction on how to set the time and other uses.
0 people found this helpful
Mike Mike
GM
Good quality product, easy to assemble; only need an instruction manual to explain how to change the settings.
0 people found this helpful
Adrian Adrian
Business owner
Fast delivery, easy set up
0 people found this helpful
Jameson Jameson
450lb
450lbs/24h
Decent machine for good price. Instructions on the operation and settings could be better and how to change the temperature display from Celsius to Fahrenheit would be good. Makes ice quickly.
4 people found this helpful
gilbreathdaniel gilbreathdaniel
Ice machine issue
360lbs/24h
It makes ice really good but it does not stop making ice and will overflow out the door so we have to turn it off daily so this does not happen. Tried to get some technical support but Vevor does not have a tech support department so I can't get it figured out
0 people found this helpful
Customer Service Reply: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Neil Neil
Manager
360lbs/24h
We installed it and it worked for few days and now no intake water and stop working
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
toddmattina toddmattina
never came
360lbs/24h
It never came they lost it in transit I asked for a replacement and they insisted I get a refund . the whole process took over a month
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely apologize for the inconvenience and the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process.In the meantime, we have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
wandellserie56 wandellserie56
Bad compressor
360lbs/24h
3 Months later, the compressor broke down.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Sam A Sam A
DONT ORDER THIS ITEM
360lbs/24h
Stopped working have 2 months VEVOR ISNT HELPING WITH ANYTHING!!
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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