Customer Reviews for VEVOR 53-Inch Automatic Contour Vinyl Cutter Plotter Force & Speed Adjustable Sign Cutting With Floor Stand & Signmaster Software

Great machine for the money. Very fast shipping. Very happy with the whole interaction and would purchase from again.

The machine is good ,there are a super small diffrences between the start of the cut and the end of the cut , it might be the machine or one of the programs so there is that to consider but I'm super happy with it.

Well it's probably been 6 months since I bought this thing. Bought this and a bunch of other equipment and consumables, for my wife to set up a little sign shop. I figured she could make decals for my occasional boat shop customer that requests them, And whoever else she could sell too. Well, the box hasn't even been opened. Ridiculous woman. At this point I can't return it and the warranty is probably half over, and I don't even know if it's missing parts which seems to be a common theme with vevor. But I like their stuff and their prices. I buy from this company expecting to have to tinker with stuff. I suspect the machine will be fine, and if something is wrong, I'm the type of guy that will go down to the hardware store and buy whatever I need to make it work. I Got a CNC on order, and I will definitely be opening that box.

This unit arrived broken and has not worked at all since day one. It has been over two weeks, and the issue is still unresolved. Customer service has been extremely slow and keeps telling me to reset the unit, even though the problem is clearly related to an internal gear malfunction. This is my first experience dealing with their customer service, and I am extremely disappointed. Their responses have been slow, repetitive, and unhelpful, with no real effort to resolve the problem. I would not recommend purchasing this unit. Both the product quality and the customer service have been very disappointing. Over a month and problem still not resolve. They kept giving excuses and won't refund.

So upset with this. What a waste of money! I'm currently trying to use this for tint for cars. First: the max width says 49 inches, and i have a lot of 48 inch rolls, but they don't work with it as the rollers can't grab it probably. Secondly, and probably the more important one, it won't cut properly. Sometimes it cuts too deep, other times not deep enough; and hand cutting is needed in many cases.

The plotter arrived with the box broken a broken piece and the plotter does not want to cut and has been talking to vevor for more than a week and still nothing to do I sent him photos and video and as by email they do not deal well we are going to leave it here and I am too fusted with this purchase....

Dear Vevor Support Team, I hope this email finds you well. I am writing to request clarification regarding the package contents of our recent purchase, under order number # 26012400900115039092 Upon receiving and inspecting the shipment, we noticed that the base/stand explicitly indicated in the product description and sales advertisement was missing from the package. While the other components arrived in good condition, the lack of this base prevents us from deploying and operating the equipment. Could you please verify if the base was shipped separately in another tracking number, or if it was inadvertently omitted from this delivery? If it was omitted, we kindly request that you dispatch the missing base to our address at your earliest convenience. For your reference, I have attached photos of the received items, the shipping label, and our purchase invoice.

I bought this with the screen not working. Support told me it would take 1-3 business days for a fix or warranty to help us with this product. Id like to be able to set my speed and force but my screen wont even load

Missing key parts of the stand. The stand came with only half the parts. Having to go back to the company to get the rest of the assembly parts was a major business setback.

Please do not buy this plotter, it does not work, it does not read the marks, and they do not want to assist you with a return. I have 2 open tickets with my issue, and the VEVOR team only deigns to send me videos, and clearly the correct steps have already been taken, and the plotter makes a very loud noise, the plotter does not work. Please read my comment and save your money because they will not help you and they will not return your money either. THE LASER PLOTTER DOES NOT WORK.