The wheel is plastic and that was very disappointing as that is clearly metal in the photo. Mine was damaged in shipping but the customer service was very good! They were quick to respond and make right. I would recommend the product!

I use this several times a week. Laminating, photo mounting, vinyl transfer tape...

Based off reviews left by others having problems with broken or missing hardware, I was worried when I placed this order. However the company must have taken the packaging issues seriously because when I received my package, there was plenty of cushion on both ends of the laminator, plus it was wrapped and the hardware in plastic sleeves. That or other people might have been unlucky in receiving previously opened or returned items that were restocked.I didn't see any instructions on how to install the handles, but frankly it's very straight forward. I just used a mallet to gently tap the handle into the turn shaft, then tightened the screws down to hold in place. You do have to push the handle in in order to get the screws to hold properly. Nothing else needed to be installed or adjusted. I also cleaned off the rollers prior to using it. There is a bit of a smell from the rubber rollers when first out of the box, but that dissipates in a few days.Unit itself is perfect for the cold lamination I need to do with my stickers. I've already ran several sheets through it and it works flawlessly!

Product came quickly, but was badly damaged (see image). Says it can accommodate up to an inch, but when turning the knobs I do not see the rollers rise or lower. Product DOES apply vinyl to sign blanks well. Love using it, wish it wasn't bent up in places, but felt that it would be too hard to make a claim to return, etc. Did I mention instructions? Right...none.

Works great! Just purchased my first large format printer and decided to go with a manual laminator while I save funds for something larger. This is exactly what I need as I’m starting out!

I was happy to find my Laminator SAFE in its box. It actually had a thin piece of wood on one end. I was worried it would arrive damaged because of reviews I had read, but it got here safe. Build is what you would expect for the price and it does what it's supposed to. Very happy with this purchase.

Being working with this laminator for the last 3 months. Great buy!

Not bad for a cheap laminator. Came scratched and dented in a broken wood box. It does work so if you don't mind the scratch and dent version I guess it's ok

28 years in the sign business, we own multiple high end laminators, and this thing works like a dream! We needed something to help production mount a very specific film to a very specific board, MANY MANY times over. Not wanting to tie up our big laminators for a long term specialty job we took a chance on this. Yeah, it's "light duty construction" in comparison to the Seal machine, but it does the job perfectly. Arrived in a wooden crate with ZERO damage!

I had problem before but they took care of it. It is fantastic piece of equipment for any sign works.