1.What is the name of the recalled product?

VEVOR Garment Steamer
2.How can I identify if I have the recalled product?

Look at the label on the bottom of your steamer for the model number FCL-H09 or ES-H10. The recalled steamer is white with “VEVOR” and “TOUGH TOOLS, HALF PRICE” printed in orange lettering on the side of the product beneath the water reservoir window.
3.Why is the VEVOR Garment Steamer being recalled?

This steamer can spit, spill or leak hot water, posing a burn hazard. The cap can also break off or detach during use, or leak, posing a burn hazard.
4.Where can I read more information about this recall?

Refer to the joint recall press release at https://www.cpsc.gov/Recalls/2026/Sanven-Technology-Recalls-VEVOR-Steamers-Due-to-Risk-of-Serious-Injury-from-Burn-Hazard, for additional information.
5.How do I participate in the recall and get a refund?

To participate in the recall, please follow these steps to receive a refund:
(1). Destroy the steamer by unplugging it and then cutting the power cord with scissors:
(2). Register for the recall and upload a photo of your destroyed steamer at https://www.vevor.com/diy-ideas/vevor-steamer-refund-registeration/, or email us at recalling@vevor.com with:
a. Your full name
b. The email address associated with the PayPal account where you wish to receive your refund
c. A photo of your recalled steamer showing the “VEVOR” name and cut power cord d. If available, include a copy of your receipt or proof or purchase
(3) After verification, you will receive a refund of the amount on the purchase receipt, or $23 if no receipt is provided.
(4) After receiving the refund, discard the steamer according to local requirements.
6.I do not have the receipt. Can I still participate in the recall?

Yes. If you have the recalled product, you can participate in the recall. If no receipt is provided, after verification of the submitted information you will receive a refund of the average sales price.
7.I do not use PayPal. Can I still receive a refund?

Yes. So that we can arrange to issue a check for the refund amount, please contact Sanven Technology Ltd. at recalling@vevor.com or call us toll-free at 855-599-6320 from 9 a.m. to 5 p.m. PT Monday through Friday.
8.How long will it take to receive the refund?

We will arrange to refund you as soon as possible within 15 business days after we receive the photos of the destroyed products and your contact information.
9.Can I continue to use my VEVOR Garment Steamer if I haven’t experienced any issues with it?

No. If your steamer is included in this recall, you should immediately stop using it. To participate in the recall, you must destroy the product and send us a photo. Do not sell or give away the recalled steamer. It is illegal to sell a recalled product
10.Where can I ask additional questions about the VEVOR Garment Steamer recall?

Please contact Sanven Technology Ltd. toll-free at 855-599-6320 from 9 a.m. to 5 p.m. PT Monday through Friday, or by email at recalling@vevor.com

Frequently Asked Questions Find answers to common questions about our VEVOR Garment Steamer recall

Frequently Asked Questions

Find answers to common questions about our VEVOR Garment Steamer recall