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Important Safety Recall Notice

Dear Valued Customer

We are writing to inform you that we are recalling a Vevor Ice Crusher, Model Numbers BY-300 and BY-300 FS (“VEVOR Product”), in cooperation with the U.S. Consumer Product Safety Commission. VEVOR is recalling this product because it can experience a thermal event and ignite, posing a fire hazard.

According to our records, you may have purchased a Vevor Ice Crusher subject to this recall. For more information, please refer to the link below.

You should stop using the VEVOR Product immediately You are entitled to a full refund by calling us toll-free at (855)-599-6320 from 9 a.m. to 5 p.m. PT Monday through Friday or by emailing Vevor at recalling@vevor.com. You can also visit https://www.vevor.com/pages/vevor-ice-shaver-recall for more information about this recall.

The VEVOR Products were advertised as Ice Shavers, Ice Crushers, and Snow Cone Makers. The ice crushing machines were all sold under model number BY-300 and BY-300 FS and came in yellow, red, silver, and blue. “Vevor” and the model number is printed on a label on the top of the product.

To participate in the recall, you will be asked to provide a photograph of the VEVOR Product with the power cord cut in half to recalling@vevor.com

If you have any other questions, please contact us at recalling@vevor.com .

Sincerely,
VEVOR Team

FAQ of Website

  • Why are these Vevor Ice Crushers being recalled?
    The Vevor Ice Crushers can experience a thermal event and ignite, posing a fire hazard.
  • How can I confirm whether the product I have is one of the recalled Vevor Ice Crusher?
    The Vevor Ice Crushers were all sold under model numbers BY-300 and BY-300 FS and came in yellow, red, silver, and blue. “Vevor” and the model number is printed on a label on the top of the product.
  • How can I obtain a refund?
    If your unit is within the scope of the recall, you are entitled to receive a full refund by providing a photograph of the ice crusher with the power cord cut in half to recalling@vevor.com.
  • If I have any questions regarding the recall, how can I contact Vevor？
    Customers can call us toll-free at (855)-599-6320 from 9 a.m. to 5 p.m. PT Monday through Friday or by emailing us at recalling@vevor.com.
  • How long will it take to get refunded?
    We will arrange to refund you as soon as possible within 15 business days after we receive the photos of the destroyed products.
  • How many Vevor Ice Crushers are affected by this recall?
    Approximately 11,650 recalled Vevor Ice Crushers were sold to consumers.
  • Can I continue using my Vevor Ice Crushers if I haven’t experienced any issues?
    No. If your Vevor Ice Crusher is included in this recall, you should immediately stop using it, and contact Vevor for a full refund.
  • Am I still eligible for a refund if I no longer have the receipt for the Vevor Ice Crushers?
    Yes. You do not need a receipt to receive a refund. Consumers are eligible for a refund by providing a photograph of the ice crusher with the power cord cut in half to recalling@vevor.com.
  • How do I dispose of my recalled Vevor Ice Crushers?
    After cutting the cord, you can discard the recalled Vevor Ice Crusher in the trash.