Dear Valued Customer
We are writing to inform you that we are recalling a Vevor Baby Swing (“VEVOR Product”) that you purchased from us. VEVOR is recalling this product because it was marketed for sleep use in violation of Mandatory Safety Standard for Infant Sleep Products and Inclined Sleepers Ban.
According to our records, you may have purchased a Vevor Baby Swing subject to this recall. For more information, please refer to the CPSC press release link below.
You should stop using the Vevor Baby Swing immediately. You are entitled to a full refund by calling us toll-free at (855)-599-6320 from 9 a.m. to 5 p.m. PT Monday through Friday or by emailing us at
recalling@vevor.com.
You can also visit
https://www.vevor.com/pages/vevor-baby-swing-recall or at www.vevor.com and click “Product Recall” at the top of the page for more information about this recall
To participate in the recall, you will be asked to remove the swing cover and cut it in half and send a photo of the destroyed cover with“Recalled” written with permanent marker on the wing’s base to recalling@vevor.com, and then dispose the swing in accordance with local and state laws.
We are undertaking this recall in cooperation with the U.S. Consumer Product Safety Commission. If you have any other questions, please contact us at
recalling@vevor.com
Sincerely,
VEVOR Team
Link of CPSC Recall Press FAQ of Website
I saw the recall notice for Vevor Baby Swings on the CPSC press release / VEVOR official website / VEVOR social media, which mentioned that the product needs to be recalled for a refund. Is this true?
Thank you for contacting VEVOR regarding the recall of certain models of Vevor Baby Swings. This recall is true, and eligible consumers can receive a full refund in accordance with the recall process.
How can I confirm whether the product I have is one of the recalled items?
You can provide the platform or online store where you purchased the product and the order number, and we will record this information to help you check. Alternatively, you can refer to the CPSC recall press release, which contains clear photos of the recalled products to help you compare.
Why are you conducting this recall? Can I continue to use the original product?
No, you must stop using the Vevor Baby Swing immediately. The recall is due to the product being marketed for sleep in violation of Mandatory Safety Standard for Infant Sleep Products and Inclined Sleepers Ban.
How can I obtain a refund?
First, we need to confirm if your product is within the recall scope. You can provide the purchase platform, online store, and order number for verification, or refer to the CPSC recall press release for self-comparison. If your product model is BB501K, BB702A, or BB005K (within the recall scope), you are entitled to a full refund by removing the swing cover, cutting it in half, sending a photo of the destroyed cover with "Recalled" written on its base (using a permanent marker) to recalling@vevor.com, and then disposing of the swing in the trash. If your product is not within the recall scope, you can continue to use it.
How long will it take to get refunded?
We will arrange the refund as soon as possible within 15 business days after receiving the photos of the destroyed products.
Am I still eligible for a refund if I no longer have the receipt for the Vevor Baby Swings?
Yes, you do not need a receipt. Consumers are eligible for a refund by providing photographic evidence of the disposal of the recalled and destroyed Vevor Baby Swings.
If I have any other questions regarding the recall, how can I contact Vevor？
You can call our toll-free number at (855)-599-6320 from 9 a.m. to 5 p.m. PT Monday through Friday, or email us at recalling@vevor.com.
