Dear Customer,
Please accept our sincerest apologies for the unacceptable lack of response to your recent emails.
You are absolutely right—receiving no reply after doing everything properly is not good customer service, and we regret the frustration and inconvenience this has caused you.
I am personally taking ownership of your inquiry right now to ensure it is resolved immediately and does not face any further delays.
Kindly provide us with your issue.
By vevor