VEVOR Electric Trailer Dolly, 3600 lbs Max Trailer Weight 600 lbs Max Tongue Weight, DC 24V 800W Motorized Trailer Dolly with 2 & 1-7/8 Inch Hitch Balls for RV Campers, Cargo & Utility, Boat Trailers

It's almost out of power, needs to be charged. It's best to keep it off.

Please follow the instructions in the video to reconnect the positive wire, after which you will be able to charge the device and use it normally. If this response does not resolve your issue, please contact us again for assistance.

We apologize for any confusion this product may have caused. Based on the issue you described, this was caused by the red positive wire inside the tow truck’s junction box not being connected. The positive power line is disconnected by default when the product leaves the factory to ensure safe transportation, prevent short circuits, and avoid battery life degradation or complete failure due to discharge. (This is explained in the user manual.)

It’s okay not to install the auxiliary wheels and casters. However, leaving them uninstalled may cause the mover to tilt up when moving the trailer, which poses a potential safety risk. If you can operate it skillfully and confirm there is installation interference, you may try using it without them.

All our products come with a 12-months warranty.

VEVOR W3600 Electric Trailer Dolly. Basic charging specs for your model Model: W3600 Electric Trailer Dolly System voltage: DC 24V Motor: 800W brushless Charging method: standard external charger (included); plug into AC outlet, connect to the dolly’s battery port — auto charging, auto stop when full The unit has battery level indication for real‑time power check