The technician works on the hardware side and does not have access to the monitoring software. Therefore, the only way he can verify the charging status is by checking whether the charger is operating.
If this information does not resolve your issue, please do not hesitate to contact us again. We will be happy to assist you further.
By vevor
He works on the hardware side and doesn't have access to the monitoring software, so he can only check by seeing if your charger is running.
If this answer does not resolve your current issue, please contact us again for assistance.
By vevor