VEVOR 12.5ft Telescoping Ladder, Aluminum Lightweight Multi-Purpose Collapsible Extension, One-Touch Retraction Ladder, Heavy Duty 330LBS Max Capacity with Non-Slip Feet, for Home, Outdoor Work, Loft

Each section has spring-loaded locking pins inside the side rails When extended, the pins automatically snap into holes to lock each rung Pressing the retract buttons pulls the pins inward to release the lock Once released, that section slides down into the lower section You collapse it step-by-step from top to bottom, not all at once if this answer does not resolve the current issue, please contact us again for assistance.

Dear Customer, Thanks for your inquiry. Yes, at least the bottom section should be pulled out.