Does it still have tension the on spring ? Pull cord full extended rewind. After that might have to split case put another loop of cord on reel.
By Ursula Hansen
If it does not retract all the way, pull the cord back out and slowly guide the cord back in with a side to side movement.
By Andrea London
Maybe try pulling the cord all the way out and let it slowly retract while you walk it back in. Most of the time mine don't lock when pulled out.
By Jessie Morgan
I do not have answer for you. My unit came with the ball stop attached which leaves about 2 t0 3 feet dangling. I expect that it is meant to be that way.
By Agatha Swinburne
Mine has 2 small screws on the stopper. You can loosen them and slide the rubber stopper to where you want it then re-tighten screws.
By Mike Raglan
absolutely, just adjust the round stop ball and adjust to your choice
By Burke Carnegie
Mine retracts fully after I’ve pulled out what I need. I just give it another pull when I’m done
By Noel Daniell
