VEVOR Retractable Hose Reel, 84 ft x 5/8 inch, 180° Swivel Bracket Wall-Mounted, Garden Water Hose Reel with 9-Pattern Nozzle, Automatic Rewind, Lock at Any Length, and Slow Return System

You obviously installed it onto something flimsy. Mine is attached to a wood surface.

I don’t know if you’re putting the bolts in concrete brick or sheet rock walls I didn’t even use the lag bolts I went to Home Depot and got 4 bolts,nuts and lock washers Drilled straight into my garage wall and mounted it that way Or you can get a fence post and put it in the ground and mount it that way Which is perfect Good luck The hose is great btw

I have no idea what you screwed the bolts into. Mine are fastened into a solid 2 inch thick piece of wood. Its been holding fast for over a year now.