VEVOR Countertop Ice Maker, 32 Cubes Ready in 15 Mins, 46lbs in 24Hrs, Self-Cleaning Portable Ice Maker with Convenient Ice Transfer, Ice Machine with 3 Sizes Ice Cube for Home Kitchen Office Party

No. After the self-cleaning cycle, open the drain plug at the bottom or rear of the unit to let the water drain out. You do not need to tip the machine over. If you can't locate the drain, refer to the user manual for its exact location.

This machine has long-lasting insulation to slow down melting, but it does not have a freezing function to keep ice frozen indefinitely.

There is no device to connect to the water supply line; water can only be added manually from above.

Hello. The best way to contact our VEVOR Customer Service team is to choose Contact Us on the official website. This method allows you to select the nature of your request (like Product Support) on an online form, which ensures your message is routed directly to the correct email team for the fastest and most reliable response.