VEVOR Electric Retractable Awning, 14.1' x 9.8' Motorized Patio Awning, Sunshade Shelter with Remote Controller & Manual Crank Handle, Waterproof Polyester Fabric for Outdoor Deck, Balcony, Yard, Gray

This retractable awning model does not feature separate spring-loaded arms, as its structure relies entirely on internal steel tension cables and heavy-duty hinged articulated joints driven directly by the motorized roller tube and manual crank gear to extend and retract the fabric smoothly; therefore. If this answer does not resolve your current issue, please contact us again for assistance.

Please click the link to view the after-sales policy. https://www.vevor.com/pages/return-policy