Perfect condition and complete kit for a used cosmetically damaged unit? Saved some money, worked right out of the box the first time. Second time it wouldn't go? Instructions leave a bit to be wondered about. The Ampere and Hour buttons are so touchy you could practically breathe on them to change settings. Use light single taps to change . Discussions in the instructions about setting plug and charge mode versus timer mode are not discussed and set up until they are discussing the app. However if you just press and hold the amp button while the gun is out of the car (which is when you should make all of your settings) will change to plug and charge mode without downloading the app. Was sure I was using it incorrectly and misunderstanding the instructions so I attempted to call for customer service. They need a phone line that works. In between the cut-up conversation I finally figured out that they wanted me to find and provide my order number before they would help me figure out if I was using it incorrectly. Tried calling a couple more times for a better connection . Asked for a call back hoping for a better connection. Gave up there and went back to attempting to understand the poorly translated instructions. Figured it out, got it going, so I'm happy. A great investment I can tuck in the bag and sell with the car down the road.