Machine seems to works good, but not without issues. I bought this model because it came with a drain pump, once received, was not really much of an up sale. the pump came with NO INSTRUCTIONS, NO POWER Plug, and appeared to be for 220VAC only. With some trial and error, got the pump to work. USE THE 2 WIRES that say 220VAC and wire up a plug!! ANY AC condenser pump is and will do the same thing.. 2nd MAJOR issue, the units they sent the LCD touch screen was in Chinese. and the manual was no help on changing. with many emails back and forth, the display could not be changed to english.. the seller sent me another copy of the same manual that came with the unit and offered a very small credit.. I said NO and I was not wanting to deal with the chinese display. They offered to take the machine back, or send me a display for english and a much larger credit, which I took. Credit showed right away, and display 2 weeks later, as it was shipped from China. Changing out the display was easy for me...The Ice machine itself, seems to work well, But the ICE per 24 hours and the storage holding numbers are WRONG.. Holding bin, holds maybe 25# if it is lucky (can fill 2 and 1/3 10# bags when FULL to the Brim) and 24 hour production is closer to 50# ish. I ran the machine constant for about 2 weeks, and ran without an issue (we had a large party and was storing in freezer). Oh, Also the water filter does not appear to be very efficient. as I have the machine off right now, and and dry inside, on the ice tray and inside the holding area there is a light white dust/film, which looks like lime deposits, which is interesting, I have no lime deposits on anything else in my home.. All in all I like the machine, but if I was to do it over, I would look at the next larger size... Sellers customer service, is there, but very slow to respond and very broken english, just like the manual.....
Customer Service Reply:
Dear customer ,
Sorry for the inconvenience has caused to you .
You can contact customer service for support, and we are always working on improving product quality.
Any questions,welcome to contact us !
Best regards,
VEVOR TEAM