Ok, so I read the other reviews. Here is what you need to know: this machine does what you expect it to do: it makes soft serve. Things to consider: 1) You NEED TO CLEAN THE MACHINE, or it will stop working. It literally says "CL" = clean when it needs a cleaning. You must maintain it by opening, and adding Taylor food grade lubricant to the pieces, all of the pieces. 2) use it and clean it daily, empty it and run water through it maybe 3 to 4 times to clean all the spools. Lastly, consult a technician when the compressor dies, or other issues arise. Like a car, you need to maintain certain pieces. You don't need the manufacturer to do it for you, just get a local technician. After a while the compressor, or the machinery will decay and you need to have some pieces replaced and such. It's like buying a vehicle. Don't expect it to plug and give you ice cream magically with nothing breaking down. Oh, and please use high quality soft serve. It must be soft when you pour it in. Don't let it be icy in the basket. Pour and wait 10-15 min to refrigerate. By the way, this is the STANDARD on ANY machine that does this. It's not magic. It's a machine. Let it do it's job and treat it right. If in doubt use a guide on Youtube on how to operate ICEtro and Taylor machines. They work almost the same way. I used two of these in my business with great success. Patience People!
shane gauden 
