Seems to be very cheap made especially small parts. First picture is the broken part. Try to use jb weld to hold it so I can put other end of bar on for wife to hold on to when climbing up stair. Wrench they sent to put nuts on bolt was to big. Couldn't find American socket or wrench to work on nuts and metric didn't work either. Will call company today to get piece broke for them to replace unless Amazon can take care of it. By the way made in China not America.
Customer Service Reply:
Dear customer ,
Sorry for the inconvenience has caused to you .
You can contact customer service for support, and we are always working on improving product quality.
Any questions,welcome to contact us !
Best regards,
VEVOR TEAM