I received my VIVO extractor today, arrived in two days! It was packaged in not one but two thick cartons, styrofoam and packing material. The extractor came out of the box in perfect condition, no dings or dents. The hardware was packed separately as were the instructions. The gauge of metal is thicker than I thought it would be.Super easy to assemble, took me 15 minutes with a Phillips screw driver and crescent wrench. ALL HARDWARE WAS STAINLESS STEEL and there were extra screws , bolts and nuts along with an extra connection grommet for the joint between the motor and shaft, someone complained about screwing theirs up so now the supplier provides a second one. Shows the supplier is paying attention to comments. After assembly we turned it on, it was balanced and made no weird noises or appeared out of balance. While we haven’t extracted honey yet ( July 2021 we will) it spun great at all speeds. I think it’s a great product . While some folks seemed to have a different opinion , I think the item I received was way better than I hoped for based on the negative reviews. I will add to this review once I put honey frames into it, but if you are wondering whether or not to buy it , go for it , I did and I’m happy I did.