was very disappointed in how loose and sloppy the shaft fits in the receiver hitch .there was a good 1/8 th inch gap in top to bottom and left to right. moved around too much had to end up welding beads down two sides then grind to fit. Also the pin and locking pin for the ball assembly is way too loose because the adjustment holes for the pins are way too big and the holes in the ball assembly were drilled way too big. I can grab the balls and move them up and down and left and right a good 1/2 ". when driving down the road the hitch makes a lot of noise , and I used the provided orings for the pins and the noise dampening pads for the hitch shaft but they didn't help at all.
Customer Service Reply:
Dear valued customer,thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction.To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team. Our team consists of highly trained professionals who are ready to address your concerns and provide you with the best possible solution
Dawn 
J rossi 
