Q: Can this electric stair climbing trolley be used on carpeted stairs? What about other types of stairs like wooden, concrete, or metal ones?
A: Yes, it works on carpeted stairs if the carpet is securely fixed. It's also suitable for wooden, concrete, and metal stairs, both indoors and outdoors, with protective pads to avoid scratching.
Q: Are there any specific requirements for the operator of this electric stair climbing trolley?
A: The operator should be physically fit and must control the direction of the trolley at the top, whether going up or down stairs. When moving large items like furniture, refrigerators, or washing machines, it's recommended to have two people: one controls the trolley, and the other supports the load to keep it stable.
Q: Are there any specific requirements for the operating environment of this electric stair climbing trolley? Can it climb all types of stairs?
A: This trolley is recommended for use at altitudes below 1000 meters, with humidity between 45%-85%, and on dry ground without snow. Before first use, ensure the machine operates in environments above 0°C. Do not use it on stairs higher than 9.1" / 23 cm.
Q: What precautions should be taken when operating the electric stair climbing trolley?
A: Do not overload the trolley, and never let anyone stand behind it. Practice without a load before using it. Read the manual carefully, and if you encounter issues, send us pictures or videos for assistance.
Q: How long does the battery last?
A: Battery life depends on the load weight; heavier loads drain the battery faster. Fully charged, the trolley can climb 1600-1800 steps on 30-degree stairs with a 300lbs load. Fortunately, it has a battery display, so you can monitor the charge level.