Howard Howard
Positive Customer Service when Customer Provides Requested Documentation with Supporting Pics
During Transit container was roughly handled and Damaged. Opening the Package, I carefully inspected All Parts for Missing and Damaged Parts. When I emailed Customer Service - in accordance with their Service Policy - they Responded within 12-24 hours, requesting specific additional information with supporting Pics; and, they further promised to resolve my issues as soon as the requested supporting documentation was received. I busied myself putting together the additional requested documentation and they were true to their commitment to fully resolve my issues. I offered to repackage All Parts and return same for a Full Refund if they would provide a shipping label; instead they provided a Full Refund AND advised I should NOT Concern myself with returning the Product. I'm 71 years young and I have NEVER Experienced Customer Service Like This!

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