I was skeptical with this soft serve machine in the beginning, due to the price compared to the Taylor machines but I am very happy with the quality of the build and how well it works! We have used it four times and no issues at all. Very quick to make ice cream and the pre cooling let us keep the machine running overnight. The directions that came with it were a little rough, but it’s simple enough. We would usually rent an ice cream machine for birthday parties but this one will pay for itself after 3 parties! All in all, very happy with it.