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Jess Jess
Homeowner
I ordered two handrails for my home. The handrail worked fine for my front porch steps. It is sturdy and looks good. Unfortunately I was unable to install the second handrail as I intended because it just didn’t fit as I had envisioned. I was disappointed that I could not return it for a full refund or credit. Customer service told me there would be a $30 dollar return shipping charge deduction. That didn’t make sense to return a $50 dollar purchase and only receive a $20 credit. I was offered a $12 refund if I kept the second handrail.
Iron Handrail Fits 3 Steps Stair Rail Hand Post Railing Black For Outdoor Steps Iron Handrail Fits 3 Steps Stair Rail Hand Post Railing Black For Outdoor Steps
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Customer Service Reply:
Dear customer,
Thanks for your message and sorry about the inconvenience caused.

We are glad to offer you the best service here.
Would you kindly send e-mail to support@vevor.com with your order number and the related photo or video to show the issue clearly please?
We will help you check it and reply you within 24 hours.

Please do not worry. We will offer satisfying solution after we figure it out.
Your any feedback will be highly appreciated.

Best regards,
Vevor Team

855-385-1880 Monday to Friday, 08:00-17:00, GMT-7