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Jess Jess
Homeowner
I ordered two handrails for my home. The handrail worked fine for my front porch steps. It is sturdy and looks good. Unfortunately I was unable to install the second handrail as I intended because it just didn’t fit as I had envisioned. I was disappointed that I could not return it for a full refund or credit. Customer service told me there would be a $30 dollar return shipping charge deduction. That didn’t make sense to return a $50 dollar purchase and only receive a $20 credit. I was offered a $12 refund if I kept the second handrail.
Iron Handrail Fits 3 Steps Stair Rail Hand Post Railing Black For Outdoor Steps Iron Handrail Fits 3 Steps Stair Rail Hand Post Railing Black For Outdoor Steps
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Customer Service Reply:
Dear customer,
Thanks for your message and sorry about the inconvenience caused.

We are glad to offer you the best service here.
Would you kindly send e-mail to support@vevor.com with your order number and the related photo or video to show the issue clearly please?
We will help you check it and reply you within 24 hours.

Please do not worry. We will offer satisfying solution after we figure it out.
Your any feedback will be highly appreciated.

Best regards,
Vevor Team
David Cavender David Cavender
Very well made
Looks good, easy to install
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Shay Newell Shay Newell
Works andooks good
Very secure, works great and looks nice on the steps. At first the height seemed off. But after some usage we discovered it's not. It's just fine.
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Stan Stan
Looks good
It worked out well except the anchor bolts that came with it are too flimsy. Bought better fasteners. All-in-all happy with the results.
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Dennis Dennis
Excellent product support
This is an update to my earlier review.The unit itself is sturdy and a necessary addition to ensure safe usage of the steps in and out of our house. But, the unit was shipped without the necessary installation hardware. Without these, it was impossible to secure the handrail to the step or attach the upper handrail to the vertical section.I contacted the seller and asked for them to expedite the small package of installation parts to me ASAP. Their follow through was fast and thorough. After a couple of email exchanges, they quickly shipped me a replacement bag of screws and attachments.I was very please with the assistance I received. They were responsive and fixed the problem quickly.This was the second railing I ordered, both are a great safety addition to our home. Thanks for the support from the vendor, much appreciated. I highly recommend this product.
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