It arrived with the hand chain jammed behind the pulley. Removed the cover and put chain onto the pulley. The hoist operates smoothly. It is not the same as the picture shows, The picture shows one chain going down to the load hook. The one I received had 2 chains going to the load hook and a pulley on top of the hook (see picture). I am confident it will lift the 1500 lb generator it was purchased for.