I work at a bar in Southern California and we purchased this Frozen Drink Machine. Our guests absolutely loved the drinks we made with it! The Set up for these machines is really easy and the back up parts and manual they give you make it so easy! There are even instructions on how to freeze the drink properly with sugar content in the manual - which as a bar manager is lifesaving!!! Not only do they offer amazing customer support they also give you back up pieces incase you need extras. Honestly would recommend 1000%. Great company, great customer service!!!!