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Ruby Barrett Ruby Barrett
70 kg/day+ Quick Ice Making in 8 min 5 x 9 pcs
Owner
Inaccurate description, when I contacted the company about this, they informed me it did not fall under the return policy (return policy covers inaccurate measurements/descriptions). The company offered to give us a $10 credit if we kept the item, or returned it at our cost. It is not our fault the description was inaccurate yet we are now responsible for shipping the unit back. We are now stuck with a $500 ice maker that we can not use and even after providing pictures, the company would still not honor their return policy. We will never buy from this company again. We even offered to trade this one for a larger one (they would have made more money with the sell) but they refused.
VEVOR 110V Commercial Ice Maker 80-90LBS/24H, 33LBS Storage Bin, Clear Cube, Advanced LCD Panel, Auto Operation, Fully Upgrade VEVOR 110V Commercial Ice Maker 80-90LBS/24H, 33LBS Storage Bin, Clear Cube, Advanced LCD Panel, Auto Operation, Fully Upgrade VEVOR 110V Commercial Ice Maker 80-90LBS/24H, 33LBS Storage Bin, Clear Cube, Advanced LCD Panel, Auto Operation, Fully Upgrade VEVOR 110V Commercial Ice Maker 80-90LBS/24H, 33LBS Storage Bin, Clear Cube, Advanced LCD Panel, Auto Operation, Fully Upgrade VEVOR 110V Commercial Ice Maker 80-90LBS/24H, 33LBS Storage Bin, Clear Cube, Advanced LCD Panel, Auto Operation, Fully Upgrade
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Customer Service Reply:
Dear customer,
Thanks for your message and sorry about the inconvenience caused.

We are glad to offer you the best service here.
Would you kindly send e-mail to support@vevor.com with your order number and the related photo or video to show the issue clearly please?
We will help you check it and reply you within 24 hours.

Please do not worry. We will offer satisfying solution after we figure it out.
Your any feedback will be highly appreciated.

Best regards,
Vevor Team

855-385-1880 Monday to Friday, 08:00-17:00, GMT-7