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Customer Reviews

Nancy Marie Nancy Marie
Owner of Restaurant and Cafe
DO NOT BUY FROM THIS COMPANY! I was delivered a product that does not work. I have been trying for days to have this machine addressed. I paid over $1000 for the machine and they sent me a lemon. THERE IS NO CUSTOMER SERVICE OR PHONE NUMBER TO CALL FOR ASSISTANCE. They do everything by email and are located somewhere in China and will not call you. I am so upset, I am stuck with a broken ice cream maker! I have attached a sample of their customer service response. I will be contacting BBB and other organizations to prevent them from doing this to someone else!
VEVOR 2200W Commercial Ice Cream Machine 20 To 28L or 5.3 To 7.4Galper Hour Soft Serve Ice Cream Maker with LED Display Auto Shut Off Timer 3 Flavors Perfect for Restaurants Snack bar Supermarkets
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Customer Service Reply: Dear customer,
Thanks for your message and sorry about the inconvenience caused.

We are glad to offer you the best service here.
Would you kindly send e-mail to support@vevor.com with your order number and the related photo or video to show the issue clearly please?
We will help you check it and reply you within 24 hours.

Please do not worry. We will offer satisfying solution after we figure it out.
Your any feedback will be highly appreciated.

Best regards,
Vevor Team
855-385-1880 Monday to Friday, 08:00-17:00, GMT-7 ©2009 - 2022 VEVOR All Rights Reserved