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Customer Reviews

  • 4.8
  • 4.6
  • 4.6
  • 4.7
Shraddha Shraddha
17.8-20 L/h
Huge noise after very 1st month of use
There is big noise coming from machine. Cannot even keep it on or I will loose my customers. It has been a pain for me to get this machine up and running. Always breaks down, makes huge noise and keeps giving error message.
VEVOR Commercial Ice Cream Machine, 4.7-5.3Gal/H Soft Serve Machine, Single Flavor Ice Cream Maker, 1500W Countertop Soft Serve Ice Cream Machine with 1.6Gal Tank, LCD Panel, 6 Magic Heads
0
Customer Service Reply: Dear customer,
Thank you for sharing this feedback with us.

We are very sorry to hear that you weren’t happy with your product.
We can see that you are already in contact with our Support Team, and we hope we’ll be able to find a satisfactory solution for you.

Have a great day,
VEVOR Team
Kellen Kellen
17.8-20 L/h
Business Owner
This machine came damaged off of the truck, they wouldn't return it or refund it. It also isn't really close to meeting the specifications that they promise.. for example.. The picture say that the machine weights 40Kg.... when the label itself on the side of the machine says 60Kg.. This machine is almost 50 pounds heavier than the machine we thought we were buying. Customer service was a nightmare and they were completely incompetent. You state clearly what you are asking in their email and they respond with something off the wall and not even in the same thought train. The customer service here in the US that answers the phone is only able to open an email thread with China and that is very unhelpful.
VEVOR Commercial Ice Cream Machine, 4.7-5.3Gal/H Soft Serve Machine, Single Flavor Ice Cream Maker, 1500W Countertop Soft Serve Ice Cream Machine with 1.6Gal Tank, LCD Panel, 6 Magic Heads VEVOR Commercial Ice Cream Machine, 4.7-5.3Gal/H Soft Serve Machine, Single Flavor Ice Cream Maker, 1500W Countertop Soft Serve Ice Cream Machine with 1.6Gal Tank, LCD Panel, 6 Magic Heads VEVOR Commercial Ice Cream Machine, 4.7-5.3Gal/H Soft Serve Machine, Single Flavor Ice Cream Maker, 1500W Countertop Soft Serve Ice Cream Machine with 1.6Gal Tank, LCD Panel, 6 Magic Heads
0
Customer Service Reply: Dear customer,
Thank you for sharing this feedback with us.

We are very sorry to hear that you weren’t happy with your product.
We can see that you are already in contact with our Support Team, and we hope we’ll be able to find a satisfactory solution for you.

Have a great day,
VEVOR Team
Dave C. Dave C.
13 L/h
Programming is not easy
Plastic cover arrived broken. Took forever to resolve issue. Had to buy my own replacement. Manual has limited information on product.
0
Marisol Maldonado Marisol Maldonado
17.8-20 L/h
Very happy with my purchase
this unit can keep up with the demand. More than worth the cost.
0
stangary stangary
17.8-20 L/h
Love it.
Great for drinks
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Tabitha Duckrey Barrot Tabitha Duckrey Barrot
17.8-20 L/h
Very happy with it
Well I got the best too and you can too!
0

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