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Mitra Rezvani Mitra Rezvani
Horrible customer service
The chocolate melting machine started smoking and smelling like burning wires after using it for a month and a half. It does not turn on anymore. I emailed customer service and was asked to wait a few days for them to respond. After a week and one more email they responded indicating that there is a faulty wire and asking me to change it which made me very confused. I was expecting them to offer a repair service after having waited for a week not to be asked to repair it myself. I have called them and have been told that someone will contact me. Hopefully I can have my unit repaired soon!
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