Refund policy

Every single product is backed by a 24-months Warranty and a 90-day return policy from the date of purchase. Special circumstances will be listed clearly in the listing.

If you need to return a product and get a refund, please contact us for free shipping label and ship it back to us.

 

Satisfying Guarantee for Every Purchase

Dear customer, please contact us if you are not satisfied with a product before applying for return or refund. A prompt exchange should be issued within 90 days of delivery in original packaging and with proof of purchase from Vevor.

 

Please do check everything carefully after you received the parcel, any the damage except DOA (Dead-On-Arrival) would not be covered if it's related to man-made damage. If your item has been damaged in transit or become faulty in warranty period, please email us with pictures or video to show the problem.

 

  1. All returns must be pre-approved. Unauthorized returns will not be accepted.
  2. Check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
  3. The same warranty is provided for replaced products as the returned ones.

 

If you are shipping the product

  1. Carefully pack the item(s) in original package.
  2. Stick the shipping label we offered on the outer
  3. Refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition.
  4. For assistance on return, please call Vevor on (916) 273-9717or send a message to: service@vevor.com.
  5. You should ship the item back to our warehouse, you must choose the right warehouse. If you don't know the right warehouse, please contact us. 

 

Warehouse In United States:

1. Sanven Corporation, #74522657,300 W Airtex Blvd, Suite 200,Houston,TX 77090,US 2) Sanven Corporation,#74522657,2125 Gateway Blvd, Hebron,KY ,41048,US
2. USGRS 75Z2FM2,1000 High St GRS 75Z2FM2,Perth Amboy,New Jersey,United States of America,08861, (Tel) 7184542809
3. 9448 Richmond Pl, Ste E,Rancho Cucamonga, CA 91730,TEL# 909-476-0005
4. Sanven Corporation, #74522657, 18501 Arenth Ave, City of Industry California, 91748 US

Notice:
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.