Refund policy

Refund policy

Every single product is backed by a 12-months warranty and a 30-day return policy from the date of purchase. Exceptional circumstances will be listed clearly in the listing.

If you need to return a product and get a refund, please contact us for a free shipping label and ship it back to us.

 

Satisfying Guarantee for Every Purchase

Dear customer, If for any reason you are not satisfied with an item purchased from Vevor, please contact us before applying for a return or refund. A prompt exchange should be issued within 30 days of delivery in original packaging and with proof of purchase from Vevor.

 

Please do check everything carefully after you received the parcel, any the damage except DOA (Dead-On-Arrival) would not be covered if it's related to artificial damage. If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or video to show the problem.

 

  1. All returns must be pre-approved. Unauthorized returns will not be accepted.
  2. Check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
  3. The same warranty is provided for replaced products as the returned ones.

 

If you are shipping the product

  1. Carefully pack the item(s) in the original package.
  2. Stick the shipping label we offered on the outer
  3. The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition.
  4. For assistance on return, please send a message to service@vevor.com.
  5. You should ship the item back to our warehouse, and you must choose the right warehouse. If you don't know the correct warehouse, please contact us. 

How long you will receive the refund money?

  1. If you paid the credit card, after you receive the refund email, you will receive the refund money 3-15 days(according to the customer owner credit card company transtering time).
  2. If you paid Paypal, after you receive the refund email, you will receive the refund money on time.

Notice:

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.